Support:
When should I call the emergency support line?
  How do I check my bandwidth information?
   
Email:
  What smtp (outgoing) and pop (incoming) servers should I use for my otc email?
  Where do I create my vacation message?
  How do I add an email account for my domain?
  How do I delete an email account for my domain?
  I am receiving the error that my email is currently logged into another system, what does that mean?
   
Web Hosting:
  How do I check when my domain name is due to expire?
  What is the email relay server I should use for a form on my website?
   
Dedicated Server:
  My dedicated server is down, what should I check first?
  My website is running slow on my dedicated server, what should I check first?
   
 
Support:
  • When should I call the emergency support line?
    • The emergency support line can be called at anytime, as long as you are aware of the following information:
      • Business hours are 9:00am – 5:00pm
      • Emergency After Hours Support may be billable if the source of the problem is not related to a delivery of OTC's products or services. OTC's after hours emergency billing rate is $225 per hour
 
  • How do I check my bandwidth information?
    • You are able to check your bandwidth reports by logging into our customer portal and clicking on the bandwidth reports link. If you would like access to Real Time Bandwidth (http://bandwidth.onlinetech.net) information, please contact support@onlinetech.net and request a login.
 
Email:
  • What smtp (outgoing) and pop (incoming) servers should I use for my otc email?
    • When setting up your account in outlook, your smtp and pop servers should be mail.yourdomainname.com. If you are using Comcast or SBC as your internet provider, then you would use mail.yourdomainname.com as the pop server and would need to contact your provider to use their smtp server.
 
  • Where do I create my vacation message?
    • Go to the website http://mail.onlinetech.net
    • Login using your complete email address and password
    • Click on Settings on the top menu
    • Click on Auto-reply
    • Check Enable Auto-Reply, create your message and then click save
 
  • How do I add an email account for my domain?
    • Go to the website http://205.145.141.2/webadmin/Login.aspx
    • Login using the administrator email account and password (ex. postmaster@yourdomainname.com)
    • Click on edit next to your domain name
    • Click on the users tab
    • Click on the add button
    • Type the new user you would like to create
    • Create a password
    • Click on the save button
 
  • How do I delete an email account for my domain?
    • Go to the website http://205.145.141.2/webadmin/Login.aspx
    • Login using the administrator email account and password (ex. postmaster@yourdomainname.com)
    • Click on edit next to your domain name
    • Click on the users tab
    • Click on the delete link
    • Click on the Delete button
 
  • I am receiving the error that my email is currently logged into another system, what does that mean?
    • The reason you are receiving the error is because you were logged into the web portion of your email account (mail.onlinetech.net) while having outlook running.
    • Make sure to click on ‘Logoff' when exiting http://mail.onlinetech.net
    • After receiving this error, give it 5 to 10 minutes for the error to timeout
 
Web Hosting:
 
  • How do I check when my domain name is due to expire?
    • Go to http://www.networksolutions.com
    • Under the Domain Names tab, click on WHOIS Search
    • Type in the domain name you are looking for, click on the Search button
    • The expiration date will be around the middle of the page and will read:
      • Record expires on 11-Sep-2012
 
  • What is the email relay server I should use for a form on my website?
    • The smtp server that allows email relay for a form/application is smtp.onlinetech.net
 
Dedicated Server:
 
  • My dedicated server is down, what should I check first?
    • Check to make sure that the IP address to the server is pingable
      • Go to the start menu on your computer
      • Click on ‘Run'
      • Type in ‘cmd' in the box
      • When the screen comes up, type in: ping IPADDRESS (ex. ping 64.9.209.1)
      • The following is what you should see for a successful ping:
        Reply from 64.9.209.1: bytes=32 time<1ms TTL=127
        Reply from 64.9.209.1: bytes=32 time<1ms TTL=127
        Reply from 64.9.209.1: bytes=32 time<1ms TTL=127
        Reply from 64.9.209.1: bytes=32 time<1ms TTL=127

        Ping statistics for 64.9.209.1:
        Packets: Sent=4, Received=4, Lost=0 (0% loss)
        Approximate round trip times in milli-seconds:
        Minimum=0ms, Maximum=0ms, Average=0ms
    • Check to make sure the IP address to the server is traceable
      • Go to the start menu on your computer
      • Click on ‘Run'
      • Type in ‘cmd' in the box
      • When the screen comes up, type in: tracert IPADDRESS (ex. tracert 64.9.209.1)
      • The following is an example of a successful tracert:
        Tracing route to minitrue.onlinetech.net [64.9.209.1] over a maximum of 30 hops:
        1 <1 ms <1ms <1ms fe0-64.fw1.aa.onlinetech.net [64.9.223.126]
        2 <1 ms <1ms <1ms minitrue.onlinetech.net [64.9.209.1]

        Trace complete.
    • If you are unsuccessful, contact our support team at 734-213-2020 ext 122 or support@onlinetech.net
 
  • My website is running slow on my dedicated server, what should I check first?
    • Check to make sure your domain name did not expire
      • Go to http://www.networksolutions.com
      • Under the Domain Names tab, click on WHOIS Search
      • Type in the domain name you are looking for, click on the Search button
      • The expiration date will be around the middle of the page and will read:
        • Record expires on 11-Sep-2012
    • Remote Desktop on to the server and check the load (memory, disk space, CPU)